Deutsche Bahn
Germany
Germany's national railway — ICE, IC and regional services across Europe
Learn more → EU rail passenger rights Train delayed or cancelled?
Train delayed or cancelled?
Claim your refund
Under EU Regulation (EC) No 1371/2007 you may be entitled to compensation when your international train arrives 60+ minutes late — or when your journey is cancelled. We help passengers across Europe.
- 25–50% refund of ticket price
- Deutsche Bahn, SNCF, Renfe & more
- Filed in minutes
European operators we cover
From high-speed international routes to cross-border regional services — if EU rail passenger rights apply, we can help.
SNCF
France
France's national operator — TGV, Intercités and cross-border high-speed
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Renfe
Spain
Spain's national railway — AVE high-speed and international routes
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Trenitalia
Italy
Italy's national operator — Frecciarossa, Frecciargento and international EC trains
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SBB CFF FFS
Switzerland
Swiss Federal Railways — international connections to all neighbouring EU countries
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Eurostar
International
High-speed international service — London, Paris, Brussels, Amsterdam, Cologne
Learn more → How it works
Your compensation in 3 steps
1
Check your eligibility
Was your train delayed by 60+ minutes at your final destination, or cancelled? EU rules may entitle you to a refund or compensation.
2
Submit your claim
Upload your ticket and journey details via our secure claims portal. It only takes a few minutes.
3
Receive your payout
We handle the process with the railway operator. If your claim succeeds, you receive your compensation. No win, no fee.
Your rights
EU rail passenger rights
EU rules on rail passenger rights apply to most journeys within the EU, including international cross-border trains between EU countries. Operators such as Deutsche Bahn, SNCF, Renfe and Trenitalia must inform you of your rights when disruptions occur.
If you arrive at your final destination with a delay of 60 minutes or more — due to a delay or cancellation — you may be entitled to compensation of 25% of the ticket price (1–2 hours late) or 50% (2+ hours late).
You may also be entitled to a full or partial ticket refund, rerouting, meals, accommodation and alternative transport. Time limits for claims vary by country — submit as soon as possible.
Compensation amounts
| Arrival delay | Compensation |
|---|---|
| 60–119 minutes | 25% of ticket price |
| 120+ minutes | 50% of ticket price |
| Cancellation (60+ min delay at arrival) | 25% or 50% (as above) |
Based on EU Regulation (EC) No 1371/2007
FAQ
Frequently asked questions
When am I entitled to train delay compensation?
You may claim compensation if you arrive at your final destination with a delay of 60 minutes or more. For cancellations, the same thresholds apply if continuing your journey results in a 60+ minute delay. Extraordinary circumstances (e.g. extreme weather) may exempt the operator from paying compensation, but rerouting and assistance rights still apply.
Which train operators are covered?
EU rail passenger rights apply to most operators running services within the EU, including Deutsche Bahn (Germany), SNCF (France), Renfe (Spain), Trenitalia (Italy), NS (Netherlands), Eurostar and many others. Some domestic or tourist services may be exempt — we assess each claim individually.
How much compensation can I receive?
Compensation is a percentage of the ticket price: 25% for delays of 60–119 minutes and 50% for delays of 120 minutes or more. This is separate from any ticket refund you may receive if you choose not to travel.
How long do I have to file a claim?
You should complain to the railway company within 3 months of the incident. National limitation periods for court action vary by EU country. We recommend filing as soon as possible.
What does it cost to use TrainRefund?
Checking your eligibility and submitting a claim is free. We only charge a commission if your claim is successful — no win, no fee.
What documents do I need?
Your train ticket or booking confirmation (with booking reference), and any proof of the delay or cancellation if available. You can upload these directly via our claims portal.
Does this apply to Swiss trains (SBB)?
Switzerland is not in the EU, but many SBB international journeys to/from EU countries fall under bilateral agreements or EU rules for the EU portion. Contact us with your journey details and we will assess your case.