SNCF

SNCF runs TGV services connecting Paris with Lyon, Marseille, Brussels, Frankfurt, Barcelona and more. EU rail passenger rights fully apply to SNCF international services within the EU.

Your rights with SNCF

• 25%/50% compensation based on arrival delay at your final destination.
• Full or partial refund if you choose not to travel after a cancellation.
• SNCF must offer rerouting at no extra cost when trains are disrupted.
• File your complaint via SNCF Connect or our claims portal within 3 months.

Tips for claiming

• TGV delay certificates can be requested at station information desks.
• Save your PNR (dossier voyage) from SNCF Connect confirmation emails.
• Cross-border TGV/ICE services (e.g. Paris–Frankfurt) are covered.

Claim with SNCF