Trenitalia

Trenitalia runs high-speed Frecciarossa services and international EuroCity trains connecting Italy with France, Switzerland, Austria and Germany. EU passenger rights apply to cross-border Trenitalia services.

Your rights with Trenitalia

• 25%/50% compensation for delays of 60+ minutes at final destination.
• Rerouting on comparable services when trains are cancelled.
• Meals and accommodation assistance for overnight international delays.
• Complaints to Trenitalia Customer Relations or via our portal within 3 months.

Tips for claiming

• Your PNR (Codice Prenotazione) is on your ticket PDF from Trenitalia or OTAs.
• Frecciarossa delays are tracked in the Trenitalia app — screenshot as evidence.
• Milan–Zurich, Rome–Munich and other EC routes are covered.

Claim with Trenitalia