Terms of service

About TrainRefund

TrainRefund.com is an informational website operated by Online Travel Media B.V. (KVK 74443623). We help train passengers understand their EU rail passenger rights and connect them with our claims processing portal.

No legal advice

The information on this website is provided for general guidance only and does not constitute legal advice. Compensation outcomes depend on the specific circumstances of your journey and the assessment of the railway operator.

Claims processing

Claims are submitted and processed via claims.ticketrefund.com, which operates under separate terms. TrainRefund.com is a marketing and information front-end for this service.

Our fee model is no win, no fee: you are not charged if your claim is unsuccessful. Commission terms are provided during the claims process.

Limitation of liability

We strive to keep information accurate and up to date but cannot guarantee completeness. We are not liable for decisions made by railway operators or national enforcement bodies.

Governing law

These terms are governed by the laws of the Netherlands. Disputes shall be submitted to the competent courts in the Netherlands, unless mandatory consumer protection laws in your country provide otherwise.