Deutsche Bahn

Deutsche Bahn operates high-speed ICE trains connecting Germany with France, Switzerland, Austria, Belgium and the Netherlands. EU passenger rights apply to most international DB services within the EU.

Your rights with Deutsche Bahn

• 25% compensation for 60–119 minute arrival delays; 50% for 120+ minutes.
• Right to rerouting or refund if your train is cancelled and you arrive 60+ minutes late.
• Assistance with meals and accommodation during long delays.
• Complaints should be filed with DB within 3 months of the incident.

Tips for claiming

• Keep your booking reference (Buchungsnummer) and e-ticket PDF.
• DB Navigator app notifications can serve as delay evidence.
• International ICE delays on cross-border routes are fully covered by EU rules.

Claim with Deutsche Bahn