SBB CFF FFS

SBB operates extensive cross-border services to Germany, France, Italy and Austria. While Switzerland is not in the EU, many international journeys fall under EU passenger rights for the EU segment or bilateral agreements.

Your rights with SBB CFF FFS

• EU rules may apply to cross-border journeys between EU countries via Switzerland.
• SBB's own passenger rights scheme offers refunds for significant delays on domestic services.
• International EC and TGV Lyria services are often covered by EU regulation.
• We assess each SBB journey individually — contact us with your route details.

Tips for claiming

• Note whether your ticket is a through-ticket covering multiple operators.
• SBB Mobile app shows real-time delay information — save screenshots.
• Basel–Milan, Zurich–Munich and Geneva–Paris routes are common claim routes.

Claim with SBB CFF FFS