Renfe

Renfe operates AVE high-speed trains across Spain and international services to France (Barcelona–Lyon/Paris). EU passenger rights apply to Renfe's cross-border services within the EU.

Your rights with Renfe

• Compensation of 25% or 50% of ticket price for qualifying delays.
• Right to assistance during delays of 60+ minutes at departure.
• Refund or rerouting options when your AVE or long-distance train is cancelled.
• Submit complaints to Renfe or via our portal within 3 months.

Tips for claiming

• AVE tickets include a locator code — keep your booking confirmation email.
• For Barcelona–France routes, EU rules apply to the international segment.
• Station departure boards photos can support your delay claim.

Claim with Renfe