NS

NS operates Intercity services to Brussels, Berlin and other international destinations. For domestic NS delays, trein-vertraging.nl is specialised — TrainRefund focuses on NS international journeys covered by EU rules.

Your rights with NS

• EU compensation rules apply to NS international cross-border services.
• 25%/50% compensation for 60+ minute arrival delays on international routes.
• NS international tickets purchased as through-tickets qualify for EU rights.
• Domestic-only NS delays may fall under NS passenger conditions instead.

Tips for claiming

• Check if your journey crossed an international border (e.g. Amsterdam–Brussels IC).
• Keep your NS booking confirmation or e-ticket with journey details.
• For domestic-only NS delays, consider trein-vertraging.nl as an alternative.

Claim with NS