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France / Spain

Ouigo

France / Spain — low-cost high-speed brand (SNCF / Renfe) on French and Spanish corridors

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Ouigo

Was your Ouigo train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

Ouigo operates passenger rail services in France / Spain. EU rail passenger rights (or UK Delay Repay where applicable) may entitle you to compensation for long delays and cancellations.

Your rights with Ouigo

  • 25%/50% compensation for 60+ minute arrival delays where EU rules apply.
  • Right to rerouting or refund if your train is cancelled and you arrive late.
  • Assistance with meals and accommodation during long disruptions when required.
  • File your claim within 3 months with booking proof and delay evidence.

Tips for claiming

  • Keep your Ouigo booking confirmation and barcode/e-ticket.
  • EU compensation rules can apply to Ouigo high-speed services within the EU.
  • Ouigo España and Ouigo France are separate operations — note which you used.

FAQ about claiming with Ouigo

When can I claim compensation with Ouigo?

You may claim if you arrive at your final destination 60 minutes or more late due to a Ouigo delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a Ouigo delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a Ouigo claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Ouigo

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