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United Kingdom

LNER

United Kingdom — East Coast Main Line — London King’s Cross to Yorkshire, North East and Scotland

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with LNER

Was your LNER train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

LNER operates passenger rail services in United Kingdom. EU rail passenger rights (or UK Delay Repay where applicable) may entitle you to compensation for long delays and cancellations.

Your rights with LNER

  • 25%/50% compensation for 60+ minute arrival delays where EU rules apply.
  • Right to rerouting or refund if your train is cancelled and you arrive late.
  • Assistance with meals and accommodation during long disruptions when required.
  • File your claim within 3 months with booking proof and delay evidence.

Tips for claiming

  • Keep your LNER booking reference and e-ticket.
  • UK Delay Repay typically applies from 15–30 minutes depending on ticket type.
  • Note scheduled vs actual arrival at your destination.

FAQ about claiming with LNER

When can I claim compensation with LNER?

You may claim if you arrive at your final destination 60 minutes or more late due to a LNER delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a LNER delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a LNER claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with LNER

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