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Italy

Italo

Italy — private high-speed operator competing with Trenitalia on Italy’s main corridors

  • 25–50% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Italo

Was your Italo train delayed by 60 minutes or more, or cancelled? Under EU Regulation 1371/2007 you may claim 25–50% of your ticket price — TrainRefund helps you file in minutes.

Italo operates passenger rail services in Italy. EU rail passenger rights (or UK Delay Repay where applicable) may entitle you to compensation for long delays and cancellations.

Your rights with Italo

  • 25%/50% compensation for 60+ minute arrival delays where EU rules apply.
  • Right to rerouting or refund if your train is cancelled and you arrive late.
  • Assistance with meals and accommodation during long disruptions when required.
  • File your claim within 3 months with booking proof and delay evidence.

Tips for claiming

  • Keep your Italo PNR and e-ticket from the booking email.
  • Italo AGV/EVO delays on Milan–Rome–Naples routes are frequently claimable.
  • Note actual arrival at your final Italo station.

FAQ about claiming with Italo

When can I claim compensation with Italo?

You may claim if you arrive at your final destination 60 minutes or more late due to a Italo delay or cancellation, and EU Regulation 1371/2007 applies. Some domestic or tourist services may be exempt — we assess each claim individually.

How much can I get for a Italo delay?

Under EU rules: 25% of the ticket price for a 60–119 minute arrival delay, and 50% for delays of 120 minutes or more. Cancellations may also entitle you to rerouting or a refund.

What documents do I need for a Italo claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as app notifications, station boards or operator emails. Upload these via our claims portal.

What does it cost to claim via TrainRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Italo

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